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In short
Books & Brains collects the personal data needed to run your account and the services you use: your name, email, phone number and delivery address; for library members, the books you borrow, rate or save, and your invoices and payments; for the marketplace, what you buy and the payment references you enter. It is stored on our servers in Kigali.
We share the details of an order only with the partner shop you buy from and the person who delivers it. We use other services only to send emails and notifications and to work out delivery fees. We never sell your data or use it for advertising.
To see, correct or delete your data, write to support@booksandbrains.rw.
What we collect when you buy
What we collect when you open a shop: the shop's name, contact person, email, phone and address; the place where the courier collects its orders; its MoMo Pay code and the name it shows, or its bank and account number; your sign-in email and password (we keep only a protected form of the password, never the password itself); and the shop's products, orders, payment confirmations and refund policy.
On your phone: the app keeps your basket, your last delivery address and your list of purchases on the device, under your account. We do not use your phone's location.
Why we use it: to take your order and pass it to the shop, to let the shop check your payment, to deliver the order and keep you informed, to handle complaints and disputes, to invoice shops, and to meet our legal duties (for example keeping accounts). We use your data because we need it to provide the service you asked for, because the law requires it, or to protect buyers and shops from fraud.
Who we share it with
Payments go straight from you to the shop through MTN MoMo or eKash, which handle them under their own terms. We do not sell your personal data, and we do not use it for advertising.
How long we keep it: the name, phone, email and delivery address on an order are kept for 5 years after the order. After that we remove them, and keep only what our accounts need for the 10 years the tax law requires (dates, amounts and the shop), without anything that identifies you. Shop accounts are kept while the shop is active and for 5 years after it closes. A shop's sales and fee records are kept for the 10 years the tax law requires.
Your data is kept in Books & Brains' database, on our own servers in a data centre in Kigali, Rwanda. Some data leaves Rwanda only to provide the service: the emails we send pass through Postmark (run by ActiveCampaign, in the United States), and replies reach our mailboxes, hosted by Hostinger; notifications pass through Expo, Apple and Google; and the street and sector of a delivery address go to OpenStreetMap to work out the delivery fee.
Under Rwanda's Law No. 058/2021 relating to the protection of personal data and privacy, you can ask to see the personal data we hold about you, to have it corrected or deleted, and to restrict or object to how we use it. We may have to keep order and payment records that the law requires us to keep, even if you ask us to delete them. Write to support@booksandbrains.rw. If you are not satisfied with our answer, you can complain to the National Cyber Security Authority (NCSA).
Books & Brains accounts are for adults: parents and guardians hold the accounts, and marketplace accounts are for people aged 18 and over. We do not knowingly collect personal data from children under 16 without the consent of a parent or guardian. If you are a parent or guardian and believe your child has given us personal data, contact us so that we can delete it.
Books and Brains Ltd. built the Books & Brains app as a Free app. This SERVICE is provided by Books and Brains Ltd. at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Books & Brains unless otherwise defined in this Privacy Policy.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to fullname,email,home address. The information that we request will be retained by us and used as described in this privacy policy.
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. The date of the last update is shown at the top of this page.
Email: info@booksandbrains.rw
Website: https://library.booksandbrains.rw
Address:
Fairview Building, Wing B. 4th Floor
KG 622 Street
Kigali, Rwanda
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at info@booksandbrains.rw.